General Policies for Gym, Swim, Playground
Sessions are held on a weekly basis and are 55 minutes in length (pool sessions can be either 25 minutes or 55 minutes). Families are required to maintain an 80% attendance rate. If your attendance rate drops under 80%, there is a great possibility that your child will lose his/her time slot. It is important to attend sessions regularly so that your child can achieve the maximum benefits of our programs. Please be on time so that your child can have his/her entire session. We do not add extra time onto the end of your session for the time missed due to tardiness, nor do we carry sessions over into the next hour if you are late. Please be respectful of other clients’ time (sessions are back to back) and be ready to pick your child up 5 minutes prior to the end of his/her session. We do not have staff available to watch your children if you are running late. If late pick-ups become excessive, you will be billed $35.
Group Session Policies for Gym, Swim, Playground and Home
Please note that if your child is in a dyad group session in the gym, pool, park or home and the other child cancels, you will be billed for an individual session. If there is a group of 3 or more children, and there is an absence, you will still be charged the group rate as long as there are at least 2 children in the group.
General Policies for Social Thinking Groups
Groups will be held on a weekly basis and are two hours in length, although exceptions may be made based on the needs of the child. Due to the nature of social groups, families are strongly encouraged to attend every session. It is important to build strong social connections; therefore, please make every effort to attend sessions consistently. Opening and closing activities are an integral part of the social connection-building that is the foundation of these groups, so please be on time. Parents are expected to be present for the last 15 minutes of their child’s social skills session. During this time, coaches will pass out homework and daily reports, and they will also discuss any important notes about the session and weeks to come. We do not give credits for time missed due to tardiness, nor do we carry sessions over into the next hour.
Advanced Notice Cancellations for Gym, Swim, and Playground
If you know in advance that you will be missing sessions due to holidays, vacations, school breaks, etc., you must notify the office by the 26th of the preceding month to avoid being billed. If you want to do a make-up for a missed, unbilled session you will be charged accordingly. For example, if you are on vacation from May 1 - May 6 and you miss one Leaps…n…Boundz session, you need to notify the office by April 26th in order to avoid being billed. Leaps…n…Boundz will NOT hold spots for students who are out of town for more than 2 weeks in a row. If you would like to hold your scheduled day and time slot, you may do so by calling the main office and a holding fee will apply.
You will receive a noted absence for a canceled session if the office receives your call by 6:00 pm the day before your regular scheduled sessions. For example, if your child’s session is at 1:00 pm on Friday, you must call the office by 6:00 pm on Thursday to receive a noted absence. Please understand that it is your responsibility to notify the office of cancellations. Your instructor does not make note of any cancelations to your billing statement.
Advanced Notice Cancellations for Social Skills
If you know in advance that you will be missing social skills sessions due to holidays, vacations, school breaks, etc., you must notify the office 24 hours in advance in order to be credited for the session. Social skills sessions can be made up on the 2nd Friday of each month at a Game Night. In order to secure your child’s spot at Game Night, please contact the office the Wednesday prior to let them know of your interest.
Same Day Cancellations for Gym, Swim, Playground & Home
You will receive a noted absence for a canceled session if the office receives your call from the start of the day (9:00 am) until 3 hours prior to your regular scheduled session. For example, if you are scheduled for a 2:00 pm session on a Monday, you must call the office by 11:00 am on Monday to receive a noted absence. However, you will be charged a late cancel fee based on the following:
- 1st time late cancel - $15.00 fee
- 2nd time late cancel - $25.00 fee
- 3 or more late cancel - $35.00 fee
You will not receive a noted absence for cancelations within 3 hours of your regularly scheduled session and will be charged in full. You can do a make-up session, but will be charged for an additional session.
You will not receive a noted absence for missing a session without cancelling and will be charged in full. You can do a make-up session; it will be charged at the regular rate.
Swim Cancellations Lane Fee
Please note that Leaps…n…Boundz is charged a lane fee for the use of the swim facilities. We pay this fee even if your child does not attend. If your child is absent (regardless if it is an advance notice cancelation, a same day cancelation or a no call and no show) there is a $15 lane charge to cover the facility cost which will be billed to your account. Please review the above information to find out if your child’s missed session qualities for a make-up session. If a make-up session is completed, as a courtesy, we will remove the lane fee charge.
Make up sessions of Social Skills
Social skills sessions are difficult to make up due to the nature of the class. Therefore, a Game Night is offered on the 2nd Friday of each month to allow make up time for those who missed a session in the previous month. In order to secure your child’s spot at Game Night, you must contact the office the Wednesday prior.
Schedule Changes for Gym, Swim, and Playground
If you need to change your child’s permanent time slot due to a scheduling conflict, please talk to your instructor directly. If you are able to find a new slot, please notify the office immediately. If you are unable to find a new slot with your current instructor, please notify the office of your available days and times and you will be matched with a different instructor.